First I asked the customer which specifically which item she wanted when it's clearly stated on the email subject.
Then I sent her Maybank account when she clearly said she wants to pay through CIMB.
Then I realized my mistake and sent her another email stating 'You not want to pay through CIMB right?'
What kind of English was that? T_____T Then I realized my mistake again and correct my English.
Finally I decided I should send her a brand new email with all the correct information. Not a very good customer service huh?
Way to go Ping Ping. =))) Will improve next time.
*** Am half a customer service in The Manni-Queen.